This Pride Month, we welcome Lena Ballantine, COO of The Trevor Project, which does life-saving work in mental health and suicide prevention for LGBTQ+ youth, and Jen Carter, Head of Technology & Volunteering at Google.org and founder of the Google.org Fellowship Program, a pro bono program that matches Google employees with social impact organizations full-time for up to six months.
Since the beginning of COVID-19, the volume of youth reaching out to The Trevor Project has increased significantly, at times as much as doubling. The recent political climate and racial injustices have also contributed to a mental health emergency where 42% of LGBTQ+ youth have “seriously considered” suicide.
In this context, Lena and Jen recap The Trevor Project and Google.org Fellowship Program’s work on the Crisis Contact Simulator, which leveraged cutting-edge AI technology to better equip volunteer counselors to support LGBTQ+ youth during a mental health crisis. Hear about the impact of this project and best practices for ensuring pro bono partnerships are set up for success.